I S L A N O I R C L E A N I N G C O.

Isla Noir Cleaning Co. | Luxury in every detail. The grace of Anya in every space.

Residential Service Agreement

For residential cleaning services provided by Isla Noir Cleaning Co.

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This Residential Service Agreement (the “Agreement”) is entered into between Isla Noir Cleaning Co. (“Isla Noir,”

“we,” “us,” or “our”) and the residential client identified below (“Client” or “you”). The Agreement governs the cleaning

services selected in the booking, estimate, invoice, service order, or other written confirmation incorporated into this

Agreement.

Client Name: __________________________ Service Address: __________________________

Phone: _______________________________ Email: __________________________________

Service Date/Frequency: _______________ Selected Service: _________________________

Quoted Price: $________________________ Deposit/Prepayment: $_____________________

Service Terms

1. Services & Scope

Isla Noir will perform the residential cleaning service and any approved enhancements identified in the Client’s

booking, estimate, invoice, or service order. Only items expressly included in the selected service are included.

Requests outside the agreed scope may require additional time, fees, or a separate estimate.

2. Pricing, Payment & Authorization

The Client agrees to pay the quoted service price, applicable taxes, approved add-ons, and any properly disclosed

additional charges. Any required deposit or prepayment will be disclosed before booking. Unless otherwise stated in

writing, the remaining balance is due no later than completion of service. The Client authorizes Isla Noir to charge an

approved payment method only for amounts the Client has agreed to pay.

3. Cancellations, Rescheduling & Access

Cancellation, rescheduling, deposit, and late-access terms will follow the policy disclosed at the time of booking. The

Client must provide safe and timely access to the property. If Isla Noir cannot enter or begin work within a reasonable

period because access was not provided, the visit may be treated as a late cancellation and any disclosed fee may

apply.

4. Client Preparation

The Client should secure cash, jewelry, medications, firearms, confidential papers, collectibles, and other unusually

valuable or sensitive items before service. Excessive clutter, unwashed dishes, or items that prevent safe access may

limit what can be cleaned within the booked time and scope. The Client must identify surfaces, fixtures, furnishings, or

items requiring special care before service begins.

5. Children, Pets & Occupants

Children, pets, and other occupants must be supervised and kept safely away from active work areas, cleaning

products, equipment, and wet surfaces. The Client must disclose any pet that may pose an access or safety concern

and provide appropriate containment when requested.

6. Utilities & Working Conditions

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Isla Noir Cleaning Co. | Luxury in every detail. The grace of Anya in every space.

The Client will provide functioning electricity, running water, climate conditions reasonably safe for work, and access

to the areas included in the service. Isla Noir may decline or stop work when conditions are unsafe, unsanitary beyond

the agreed scope, or materially different from the information provided at booking.

7. Excluded & Hazardous Conditions

Standard residential services do not include biohazard remediation, human or animal waste remediation beyond

ordinary household conditions, mold remediation, pest infestation cleanup, hoarding remediation, hazardous

chemicals, needles/sharps, heavy construction debris, or other regulated or unusually hazardous materials unless Isla

Noir expressly agrees in writing.

8. Fragile Items, Pre-Existing Conditions & Damage

Isla Noir will use reasonable care while performing services. The Client is responsible for identifying fragile, loose,

damaged, improperly installed, or unusually valuable items and pre-existing conditions. Isla Noir is not responsible for

deterioration, breakage, or damage caused by pre-existing defects, ordinary wear, manufacturer defects, unstable

installations, or undisclosed special-care requirements. If Isla Noir causes property damage through its negligence,

the Client must report it promptly and allow a reasonable opportunity to inspect and address the matter.

9. Satisfaction & Service Concerns

If the Client believes an area within the agreed scope was missed or not completed to the agreed standard, the Client

should notify Isla Noir within 24 hours after service and provide reasonable detail or photographs when helpful. When

appropriate, Isla Noir may offer a reasonable re-clean of the affected area. This provision does not guarantee a refund

and does not apply to areas outside the agreed scope.

10. Recurring Services

For recurring service, the price and scope are based on the agreed frequency and property condition. Material

changes in condition, occupancy, square footage, service frequency, or requested scope may require revised pricing.

Either party may discontinue future recurring visits subject to any cancellation terms disclosed for already scheduled

appointments.

11. Photos, Privacy & Marketing

Isla Noir may take photographs solely to document property condition, service quality, or a reported concern.

Identifiable client information will not be used for marketing without permission. Any separate permission to use

before-and-after photographs, testimonials, or property images for marketing is voluntary and may be documented

separately.

12. Keys, Codes & Security

Any key, access code, alarm instruction, or entry information provided by the Client will be used only as reasonably

necessary to perform the service and should be updated by the Client when access is no longer required. The Client

is responsible for providing accurate entry and alarm instructions.

13. Limitation of Services

Isla Noir does not provide repair, restoration, moving, childcare, pet care, pest control, medical or biohazard services

under this Agreement. Cleaning results may be limited by permanent staining, wear, damaged finishes, hard-water

buildup, aging materials, or conditions that cannot be safely corrected through ordinary cleaning.

14. Termination & Refusal of Service

Either party may end future services. Isla Noir may refuse or discontinue service for unsafe conditions, harassment,

threats, illegal activity, undisclosed hazards, repeated payment issues, or other circumstances that make continued

service unreasonable. The Client remains responsible for services already performed and any valid charges incurred

under disclosed booking terms.

15. Governing Law & Entire Agreement

This Agreement is governed by the laws of the State of Texas. The Agreement, together with the applicable booking

confirmation, estimate, invoice, service order, and incorporated written policies, constitutes the agreement for the

applicable services. Any material change to scope or price should be confirmed in writing. If any provision is found

unenforceable, the remaining provisions remain in effect.

I S L A N O I R C L E A N I N G C O.

Isla Noir Cleaning Co. | Luxury in every detail. The grace of Anya in every space.

Acceptance & Signatures

By signing below, the parties acknowledge that they have read, understood, and agree to this Service Agreement.

Electronic signatures and electronic acceptance may be used to the extent permitted by applicable law.

Client Signature: __________________________ Isla Noir Cleaning Co.: ____________________

Printed Name: ____________________________ Authorized Representative: _________________

Date: __________________________________ Date: __________________________________

Template notice: This document is a general business template and is not legal advice. Consider having a Texas

attorney review it before use, especially your cancellation, deposit, liability, payment, and online-acceptance